SHIPPING & RETURNS

SHIPPING POLICY

We can’t wait to get your order to you and aim to process and deliver it as quickly as possible.

1. Delivery methods and delivery times

Free standard delivery on all orders over £30
Standard delivery: £3.95 - typically delivered 2-3 business days after dispatch.
Express delivery: £4.95 - typically delivered next business day, if ordered before midday.
Delivery timeframes are estimates only and are not guaranteed; actual delivery may be affected by carrier delays or events beyond our control.

2. Order processing times

Orders made before midday will be dispatched same day (Monday–Friday, excluding public holidays).
Orders made after midday will be dispatched next working day.
Orders made on Saturday, Sunday, or public holidays will be dispatched next working day.

3. Delivery destinations

Orders are delivered to the United Kingdom only. We’re currently not able to deliver outside UK Mainland, Northern Ireland, or Isle of Man.

4. Order tracking

Once your order is dispatched, a delivery confirmation email with tracking information (where available) will be sent to the email address provided at checkout.
Tracking updates depend on the carrier and may take up to 24–48 hours to appear after dispatch.

5. Address accuracy and delivery issues

Customers are responsible for providing a complete and accurate delivery address at checkout.
Orders returned to us due to incorrect or incomplete addresses, refusal, or failure to collect will be refunded for the product cost only (excluding original delivery costs), subject to product condition and shelf life.

6. Lost, delayed or damaged packages

If your order appears lost or severely delayed, please contact us with your order number and tracking information so a query can be raised with the carrier.
If items arrive damaged, please contact us immediately with photos of the packaging and products so that we can put it right.

RETURNS POLICY

At AnimalSphere, customer satisfaction and animal wellbeing are paramount. If you are not completely happy with your purchase, we will endeavour to put it right.

1. Eligibility for returns

You can return any product within 14 days if it’s unopened, unused, and in the original packaging (including safety seals), with the exception of faulty products.
Unfortunately, for safety reasons, we cannot accept returns of any opened product where the foil seal is broken or tampered with.
Proof of purchase (order confirmation) is required for all returns.

2. Non‑returnable items

Opened supplements, unless they are faulty or unsafe as defined by applicable consumer law.
Products not purchased directly from our official website.
Items returned after the applicable returns period.

3. Faulty or damaged products

If your order arrives damaged, incorrect, or appears faulty, please contact us as soon as possible with your order number, description of the issue, and photos where possible.
Where a product is confirmed faulty, we will replace or refund the product as you prefer.

4. How to request a return

Email us at animalsphere.uk@gmail.com with:
- Full name and order number
- Product(s) you wish to return
- Reason for the return
Our team will be in touch to assist with your return.

5. Returning your item

Unless the product is faulty or we have made an error, you are responsible for the cost and risk of returning the product to us.
Use suitable protective packaging and a tracked postal service; the item remains your responsibility until we receive it.

6. Refunds

Once we receive and inspect your return, we will notify you by email whether your refund has been approved.
Approved refunds will be processed to the original payment method within 7–14 business days, depending on your payment provider.
Original shipping charges are non‑refundable unless we have made an error.

7. Exchanges

Exchanges may be offered at our discretion where stock is available. In some cases, we may process a refund and ask you to place a new order instead.

8. Your statutory rights

This returns policy does not affect any statutory rights you may have under applicable consumer law.