AnimalSphere Limited customer privacy notice

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This privacy notice tells you what to expect us to do with your personal information.

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• Contact details

• What information we collect, use, and why

• Lawful bases and data protection rights

• Where we get personal information from

• How long we keep information

• Who we share information with

• Sharing information outside the UK

• How to complain

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Contact details

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Post

82A James Carter Road, Mildenhall, , BURY ST. EDMUNDS, Suffolk, IP28 7DE, GB

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Email

animalsphere.uk@gmail.com

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What information we collect, use, and why

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We collect or use the following information to provide services and goods, including delivery:

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• Names and contact details

• Addresses

• Purchase or account history

• Payment details (including card or bank information for transfers and direct debits)

• Account information

• Information relating to loyalty programmes

• Website user information (including user journeys and cookie tracking)

• Information relating to compliments or complaints

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We collect or use the following information for the operation of customer accounts and guarantees:

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• Names and contact details

• Addresses

• Payment details (including card or bank information for transfers and direct debits)

• Purchase history

• Account information, including registration details

• Information used for security purposes

• Marketing preferences

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We collect or use the following information for service updates or marketing purposes:

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• Names and contact details

• Addresses

• Marketing preferences

• Purchase or viewing history

• IP addresses

• Website and app user journey information

• Records of consent, where appropriate

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We collect or use the following information to comply with legal requirements:

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• Name

• Contact information

• Financial transaction information

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We collect or use the following personal information for dealing with queries, complaints or claims:

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• Names and contact details

• Address

• Payment details

• Account information

• Purchase or service history

• Customer or client accounts and records

• Financial transaction information

• Correspondence

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Lawful bases and data protection rights

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Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

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Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

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• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.

• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.

• Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.

• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.

• Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.

• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.

• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

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If you make a request, we must respond to you without undue delay and in any event within one month.

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To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

 

Our lawful bases for the collection and use of your data

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Our lawful bases for collecting or using personal information to provide services and goods are:

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• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

 

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

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• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

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Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

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• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

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Our lawful bases for collecting or using personal information for legal requirements are:

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• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

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Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

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• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

  • We use personal information to respond to enquiries, manage complaints, resolve issues, and provide customer support. This benefits customers by helping us deal with concerns effectively. We only use necessary information, keep it secure, and ensure the benefits outweigh any privacy risks.

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For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

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Where we get personal information from

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• Directly from you

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How long we keep information

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We only keep personal information for as long as necessary for the purposes it was collected for, including providing our services, managing customer accounts, processing orders, responding to enquiries, and meeting legal, accounting, and regulatory requirements.

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Customer account information is kept while your account remains active. We may delete or anonymise inactive accounts when they are no longer needed, subject to any legal requirements to retain information.

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Order and transaction records are kept for as long as required to meet legal and accounting obligations.

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Customer enquiries, complaints, and correspondence are kept for as long as necessary to manage the enquiry, resolve the issue, and maintain appropriate records.

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Marketing information and consent records are kept while you remain subscribed or until you withdraw consent, and for as long as we need to keep evidence of your preferences.

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Website usage and analytics information is kept in accordance with the retention periods of the analytics services we use.

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When personal information is no longer required, it is securely deleted or anonymised.

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Who we share information with

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Data processors

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Wix.com Ltd

This data processor does the following activities for us: Website hosting, website management, customer accounts and online store services.

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Shippo

This data processor does the following activities for us: Shipping and delivery management services.

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Others we share personal information with

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• Professional or legal advisors

• Financial or fraud investigation authorities

• Relevant regulatory authorities

• Organisations we’re legally obliged to share personal information with

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Sharing information outside the UK

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Where necessary, we will transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place.

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Organisation name: Wix.com Ltd

Category of recipient: Website hosting provider, website management platform, customer account and e-commerce service provider

Country the personal information is sent to: International

How the transfer complies with UK data protection law: Addendum to the EU Standard Contractual Clauses (SCCs)

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Organisation name: Shippo

Category of recipient: Shipping and delivery management service provider

Country the personal information is sent to: USA

How the transfer complies with UK data protection law: Addendum to the EU Standard Contractual Clauses (SCCs)

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Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place.

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Organisation name: Wix.com Ltd

Category of recipient: Website hosting provider, website management platform, customer account and e-commerce service provider

Country the personal information is sent to: International

How the transfer complies with UK data protection law: Addendum to the EU Standard Contractual Clauses (SCCs)

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Organisation name: Shippo

Category of recipient: Shipping and delivery management service provider

Country the personal information is sent to: USA

How the transfer complies with UK data protection law: Addendum to the EU Standard Contractual Clauses (SCCs)

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How to complain

If you have any concerns about our use of your personal information, you can make a data protection complaint to us:

Email: animalsphere.uk@gmail.com

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO. 

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint